Shipping Policy
Vaucluse Cellars will only ship orders to a valid address within Australia.

Minimum Orders
There is a minimum order of $100

Vaucluse Cellars supports the responsible service of alcohol. Under Australian law, it is illegal for anyone under the age of eighteen to either order or receive alcohol. We despatch local Vaucluse orders asap - generally the same day. All other locations we send out Monday to Friday using the services of Aramex (formerly Fastway Couriers). For delivery to most Australian cities, please allow five working days and seven for rural and regional areas.
Your purchase is fully insured.
In the event of extreme weather conditions, we reserve the right to hold your order until such time as the weather is favourable to transport it. We will contact you by telephone to arrange an alternative delivery time.
At this time we do not ship to Western Australia, Northern Territory or Tasmania.

Delivery Charges
To the areas we do cover, we offer free delivery for orders over $250. For orders under $250 a $15 delivery charge applies.

If your order has been packed incorrectly by Vaucluse Cellars and you receive the incorrect product in your shipment, please notify Vaucluse Cellars strictly within 48 hours of receipt of the shipment. Vaucluse Cellars will request that you return the incorrect items in the original carton. On receipt of the intact returned goods, and within 30 days, Vaucluse Cellars will refund to you the amount for the incorrect item/s, plus the return shipping costs.